On January 1, 2004, the Federal Personal Information Protection and Electronic Documents Act (PIPEDA) came into effect.  This legislation governs and sets out ground rules for the management of personal information in the private sector for the Yukon.

Privacy is an important part of the way we do business. Yukon Electrical strives to maintain the confidentiality of personal information belonging to everyone we interact with. We have developed an ATCO Privacy Commitment to guide these relationships.

What is Personal Information?

For the purposes of this Privacy Commitment, personal information means information about an identifiable individual but does not include business contact information (such as an individual's name, title, business address, business phone, fax number or email address) when such information is collected, used or disclosed for the purpose of business communications.

Why Do We Collect Personal Information?

The Yukon Electrical Company Limited (Yukon Electrical) collects personal information to enable us to manage and develop our business and operations, including:

• To establish and maintain relations with you so that we may provide you with, or receive from you, the products and services that have been requested.  For example, we will use your personal information to establish your identity and location so that we may accurately deliver and bill you for the services that you request;
• To review the services that we provide to you so that we may understand your requirements for our services and work towards improving them; 
• To comply with your requests. For example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you;
• To protect our company against error, fraud, theft and damage to our goods and property;
• To enable us to undertake our environmental, health and safety activities, including incident planning, response and investigation;
• To enable us to comply with applicable law or regulatory requirements (for example, we may collect personal information to satisfy the obligations imposed on us by various regulatory boards or agencies to follow procedures mandated by such boards or agencies in respect of the provision of our products and services);
•  any other reasonable purpose to which you consent.

How is Your Personal Information Protected?

Yukon Electrical endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure.

Updating Your Personal Information

Since we use your personal information to provide services to you, or to obtain products and services from you, it is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes.

Inquiries or Concerns?

If you have any questions about this Privacy Commitment or concerns about how we manage your personal information, please contact:

Ms. Wendy Scramstad
Privacy Officer
The Yukon Electrical Company Limited

100-1100 1st Ave

Whitehorse, Yukon Y1A3T4

T: (867) 633-7027
F: (867) 668-6692

Interpretation of this Privacy Commitment